In case you’ve bought a web hosting package and you have some inquiries relating to a concrete feature/function, or if you have come across a certain complication and you need support, you should be able to contact the respective client service staff. All hosting companies use a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, as the best way to handle an issue most often is to use a ticket. This kind of communication makes the responses exchanged by both sides easy to track and allows the support team members to escalate the problem in case, for example, a server administrator has to get involved. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you need to have no less than two different accounts to get in touch with the customer service team and to actually manage the hosting space. Constantly signing in and out of different accounts might be a nuisance, not to mention the fact that it requires quite a while for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

Our cloud website hosting services feature an integrated ticketing system, which is an integral part of our custom-created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything connected with the web hosting service itself in the same place – payments, files, e-mails, support tickets, etc., avoiding the necessity to use different admin consoles. If you have any pre-sales or technical questions or any difficulties, you can send a ticket with several mouse clicks without needing to leave your Control Panel. In the meantime, you can choose a category and our system will present you with a number of articles, which will supply you with more information and which may help you fix any given problem before you actually open a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve developed for our Linux semi-dedicated hosting services, so you will not need one more platform to get in touch with our customer support team – you can do that on the spot as soon as you chance upon an issue. Posting a new ticket takes a couple of mouse clicks and tracking down an older one is equally simple. With our smart search box, you can quickly find any ticket that you have sent in the past. You can open a ticket whenever you need since our technical support team representatives are working 24-7-365 and reply within the hour, even though it rarely takes this much to receive a response. With Hepsia, you will have everything in one location and you can just forget about needing to use 2 or more platforms to troubleshoot a simple issue.