A live chat is among the many methods of communication supplied by some hosting providers as part of their support services. Depending on the supplier, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is faster compared to a support ticket and it makes it less likely to misspell or misunderstand something compared to a phone call with an agent. In addition, when the problem that you have requires some time to be investigated and dealt with, you're able to do something else meanwhile instead of just waiting, as you would have to do if you call. Also, you can take advantage of a live chat assistance service completely free as long as you have web accessibility even if your website hosting provider is based in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Website Hosting

We provide a live chat assistance service for all of the cloud website hosting services that we offer and we're able to assist you with almost everything live. If you do not have an account with our company yet, we can provide you with more info about the plans to help you to get the most suitable plan. In case you are an active client, we're able to help you with any billing or general matter in addition to with a number of common tech issues, such as an e-mail address setup in a desktop e-mail client. In case you cannot call us for whatever reason or you're in some country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Needless to say, some situations require more time to investigate and test, which means that you'll need to open a ticket to our technicians, however, we are able to save you time and help you with various troubles on the chat.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every single day, even on weekends and holidays. It is one of the best ways to learn more about our Linux semi-dedicated hosting services if you do not have an account yet or to have an issue resolved if you are a customer and our customer support representatives will help you promptly no matter what time of the day you join the chat. In case you are unsure which plan is more suitable for your sites, in case you need a piece of advice whether you need a certain upgrade and how to obtain it or when you experience problems installing an e-mail account on your computer, you'll be able to get in touch with us and we'll provide you with the necessary information straight away. Our live chat is online even after our phone lines are off for the day, so if you have an account here, you can be sure that you will always get instant assistance with any kind of question or trouble that pops up.