Should you ever experience a problem with your website and be unable to deal with it, ask the respective hosting company’s technical support team to help you get the website back online. A speedy resolution would be the best-case scenario, but many hosting companies reply within twenty four hours and even more, all the more so if you’re doing business with a reseller. Even if the problem can be quickly fixed, your website may not function satisfactorily or it may not be available at all for a long period of time, so you may lose potential clients as it’s rather unlikely that anyone would revisit a site that is faulty. In this light, you ought to make sure not only that you can touch base with your web hosting company, but also that they can answer and assist you in a timely fashion. If a software application update doesn’t proceed as planned or if you delete something by accident, for example, the website should be fixed promptly in order to avoid long inaccessibility.

One-Hour Response Guarantee in Cloud Website Hosting

If you are using any of our cloud website hosting services and you’ve got an enquiry or face a certain obstacle, you can touch base with us 24-7-365 by submitting a client support ticket or by writing an e-mail and we promise that you’ll receive a response within the hour. In case the issue can be solved, we’ll do it before we get back to you, while in case there is something that you have to do on your end, we will supply you with all the needed info – what settings to check, what possible solutions to try, etc. Usually, you’ll receive a reply within maximum thirty minutes, which goes to say that waiting for hours and hours on end or even for more than one day to obtain help is something out of the question. Our one-hour reply guarantee is valid for any query that you might have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand exactly how critical it is to get quick help, we promise that you won’t ever need to wait around for more than sixty minutes to receive a response to any support ticket that you send through your semi-dedicated server CP. As a matter of fact, you will rarely have to wait around for more than twenty-thirty minutes and this applies to any query irrespective of its nature – general, billing or technical. Also, our customer and technical support staff is on duty day and night, which suggests that even in case you submit a ticket during holidays, you will always get a fast reply, which will include the answer to a question, the solution to a problem or the info necessary to sort out an issue yourself – if there is something that you have to do on your end. With us, you’ll never have to spend a day waiting for a reply like you would with many other web hosting providers.