In case you have ever had a cloud website hosting account before or you have dealt with any other type of online service, you probably know from your personal experience that for some things it's better to talk to a live person over the phone than to exchange support tickets or e-mail messages. In order to learn more about a service before you decide to purchase it or in case something small-scale should be made, for instance, it is easier and a lot faster to do it in real time. When you have the option to connect with representatives by phone, it's also very likely that you're dealing with a real web hosting supplier, not a reseller. The level of support that you can get over the phone differs between different suppliers - from general matters to dedicated tech support. Typically most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical issues are managed via electronic mail or tickets.

Phone Support in Cloud Website Hosting

In case you choose to buy one of our cloud website hosting services, you'll be able to talk with our customer support crew over the telephone for 14 hrs a day. We will help you select the most suitable package for your sites since we realize that it's better to discuss this kind of matters with a live person. If you already have an account, we're able to assist you with all sales/billing questions and / or general matters, even with some tech matters which don't involve too much time or escalation to a system administrator because it will be more appropriate to open a support ticket for time-consuming matters in order to have the entire communication in a single place. We have telephone numbers in the US, the UK and Australia, so you will be able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we offer feature live phone support for fourteen hours a day. If you hesitate which package will be appropriate for your sites, you want to learn more about a package's features or you need any other type of info about our solutions, you'll be able to call any of the local numbers which we have in the United States of America, the UK and Australia and our support representatives will assist you. In case you already have an account, you can get in touch with us about sales and general matters, although we're often able to help with a large number of tech issues as well. For strictly tech difficulties you need to employ our in-built ticketing system where the conversation between you and our tech support team will be in one place, which is the better option if the problem needs longer time to be resolved or it has to be escalated to our sysadmins.