24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of receiving assistance without delay, so our cloud website hosting services come with 24/7 technical support as well as various options for communication. In case you do not have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, to find out about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up obtaining a service which you can't use. If you already have your website hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs further analysis. In contrast to the majority of suppliers on the market, we respond to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting services that we supply include 24/7 customer and technical support, so whatever the problem you experience, you are able to get in touch with us and we will assist you quickly. Our guaranteed response time for every e-mail or trouble ticket that you open through your Hepsia hosting Control Panel is only 1 hour; the actual response time rarely exceeds 20 minutes. In addition, we offer phone support with several local numbers around the globe as well as a live chat, which means that you are able to get in touch with us and get more information about our solutions even if you don't have an account yet. We're able to help you with any question or a problem you have - payment methods, plan features, email setup, hosting account settings, etcetera. If you employ our services, you will never experience a scenario where you should wait for a day or two to get an issue solved like you'll need to do with various other suppliers.
24/7 Customer Support in VPS Hosting
In case you get a virtual private server through us, you'll be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, you'll find a couple of local phone numbers in the United States, Great Britain and Australia along with a live chat service. When you're a current customer and you need assistance with a technical issue which requires longer time to investigate or resolve, you're able to open a ticket through your billing account or you can send an e-mail message and we'll take care of the issue and send you an answer within 1 hour. The response time is guaranteed 24/7, which includes weekends and holidays, but for most problems it takes less than 30 mins to get assistance. Our support service covers the VPS plus all the pre-installed software it includes, so if you need help with third-party software, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to get prompt support in general, let alone if you manage a whole server, that's why each dedicated server that we offer includes 24/7 support with 1-hour response time warranty whatever the problem. The service is free of charge for all of the problems with the server or the software that was installed from our admins during the setup, which means that you'll be able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing area or you could send an email message, and the actual response time for either rarely surpasses 30 minutes since we have admins available round the clock. If you want general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on as many as three different continents or you could use our live chat service and consult with a representative online. For third-party software support, we provide a Managed Services upgrade, which you're able to add to your server package from the billing Control Panel.