A 99.9% Server Uptime
Our cloud website hosting platform is based on a solid, enterprise–class hardware configuration and a significantly customized version of Linux. That’s why, irrespective of what your site is, or how many website visitors you’ve got, or even in case there is a distributed denial–of–service attack, our servers will remain up and running and your sites will stay accessible online.
All cloud website hosting services packages include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you build your own cloud hosting system, it is crucial that you also set up your own network architecture. That is why we set up a custom–configured internal network in all our datacenter facilities. Based on world–class Juniper switches and routers, our internal network allows for extraordinarily fast data transfer speeds and is fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, regardless of which web hosting plan you have opted for.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re not happy with our web hosting services, or if you find them insufficient, or if you decide that you need to use a VPS hosting instead of a cloud hosting account – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will continue to have complete control of your domain names even if you close your hosting account with us.
24/7 Technical Support
If you have ever had to wait around for hours to get an answer, you know how aggravating this can be, even more so if your website is on the line. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be right here and they’ll reply to you within one hour. And the best part is that their average response time is just 20 minutes!