Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be responded to in maximum 1 hour after the support ticket or e–mail has been received. If your case needs additional assistance from a server administrator, we will direct the ticket or the e–mail to the person on duty, in a timely manner and will leave a comment to let you know that more time will be required for finding the best solution. If you make use of the Admin Services package, any of the server administration tasks included there will be executed whenever you want.
A Top–Quality Tech Support Service
We will be online for you 24–7 to respond to any questions that you may have related to our Hosting Control Panel or any of the apps that we have pre–installed on your behalf on the server. If you also need assistance handling server administration tasks, you can check out our Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures
A User–Friendly Help Section
Our Hosting Control Panel has been installed by default for every Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledge base that will walk you step by step on all the tasks that you can perform. Most of the how–to articles also video versions that demonstrate all the operations that you can perform in a very illustrative manner. You can find all the educational articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.